Our customer service for you

We are always here for you. Ask our customer service specialists.

Only through regular maintenance, system care and update service can we ensure maximum system availability. In the event of a malfunction, our hotline service provides immediate assistance and, if necessary, immediately sends a team of specialists.

Every hotline message is immediately recorded in our fault database and can be viewed on-line at any time. Through a consistentl analysis of this data we can develop the necessary preventive measures specifically for you.

Our service

• Hotline service 24 hours a day
• Preventive system maintenance and update service
• Individual maintenance concepts
• Spare parts management
• Remote maintenance for software and control
• Disturbance data statistics and analysis

The advantages

• Highest plant availability
• On-line access to fault database
• Optimised overall cost of ownership
• Lifetime contact person